Ron Kaufman is the world’s leading educator for uplifting customer service and building service cultures. He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. He has helped companies like Singapore Airlines, Citibank, Johnson & Johnson, Microsoft and many more to leverage the power of service culture.